FAQ

Q1: How long will my order be shipped?

A: We will ship all confirmed orders within 1–3 business days. Holiday orders will be delayed appropriately.

Q2: How can I track my order?

A: After shipment, we will send the tracking number and logistics link to your reserved email. You can check the delivery status in real time.

Q3: What should I do if the received goods are damaged or defective?

A: Please contact us via official email within 48 hours after receiving the goods, provide product photos and order information, and we will provide free return, exchange or full refund service.

Q4: Can I exchange the size after placing an order?

A: You can apply for size exchange before the order is shipped. If the order has been delivered, you can apply for return and re-purchase according to the return policy.

Q5: Is my personal payment and order information safe?

A: Yes. Our store adopts encrypted data protection technology, and we will never disclose or sell your personal and order information to any third parties.

Q6: How long will I receive the refund after returning goods?

A: After we receive and verify the returned items, the refund will be processed within 3–7 business days, and the funds will be returned to your original payment account.

Q7: Do you support bulk wholesale and customized orders?

A: Yes. We support wholesale and customized cooperation. Please contact our official email for detailed cooperation solutions and quotations.